Responsible Gaming
at 100l5

1. Our Commitment to Responsible Gaming

At 100l5, we believe that gambling should always be an enjoyable, voluntary form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme is designed to provide every player in Bangladesh with the information, tools, and support they need to stay in control of their gambling activity at all times.

100l5 takes a proactive approach to player welfare. This means we do not merely provide opt-in tools and leave players to find them — we actively monitor account activity for behavioural patterns that may indicate problem gambling, and our trained support team will reach out to players whose patterns suggest they may benefit from assistance. We also enforce platform-level limits that apply to all players, regardless of account status or VIP level.

Our responsible gaming commitment extends to marketing practices as well. 100l5 does not target advertising toward individuals who have previously self-excluded, individuals who have requested reduced communications, or individuals whose profiles indicate they may be under the legal gambling age in Bangladesh.

2. 18+ Age Restriction and Verification

The 100l5 platform is strictly intended for adults aged 18 years and above. Underage gambling is illegal and harmful. 100l5 enforces a zero-tolerance policy toward the use of our platform by anyone who has not yet reached the age of 18.

Age verification is a two-stage process at 100l5:

• At registration: All players must confirm that they are 18 or older by entering their date of birth. Any account registered with a date of birth indicating the player is under 18 will be immediately rejected.
• During KYC verification: Before withdrawals are processed, players must submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — which is reviewed to confirm age and identity. Any account where the submitted document reveals the player is under 18 will be permanently closed and any deposits will be returned.

If 100l5 has reasonable grounds to believe that a player may be under 18 — including where a report is received from a third party — we reserve the right to immediately suspend the account pending full identity verification. Play during the suspension period will be void and any winnings will not be paid out until verification confirms the player is of legal age.

We urge all adult account holders to take responsibility for preventing minors in their household from accessing the 100l5 platform. If you share a device with others, ensure that your account is logged out when not in use and that your login credentials are kept strictly private.

3. Recognising Problem Gambling Warning Signs

Problem gambling can develop gradually. Many players do not notice the early signs until the behaviour has already caused significant financial or personal harm. Being aware of the warning signs is the first step toward addressing them.

The following are common indicators that gambling may have moved beyond healthy entertainment:

If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use one of the player protection tools described in the next section, or to contact our support team for a confidential conversation. There is no judgement — our team is here to help.

4. Player Protection Tools

100l5 provides a suite of account-level tools that give you direct control over your gambling activity. All of the following tools are available free of charge and can be activated without requiring any justification or approval from our team.

To access any of these tools, navigate to Account Settings → Responsible Gaming after logging in to your 100l5 account. All changes take effect immediately unless otherwise noted. If you experience any difficulty accessing these settings, contact our support team via live chat and an agent will assist you directly.

5. Self-Exclusion

Self-exclusion is the most powerful tool available to players who feel their gambling has become unmanageable. When you self-exclude from 100l5, your account is suspended immediately and you will be unable to log in, place bets, make deposits, or claim bonuses for the duration of your chosen exclusion period.

5.1 Self-Exclusion Periods

The following self-exclusion durations are available:

• 30 days — a short-term break for players experiencing a difficult period;
• 90 days — a medium-term pause for players seeking meaningful behavioural change;
• 180 days — a longer exclusion for players who need extended distance from gambling;
• 1 year — for players who require a full year away from all gambling activity;
• Permanent (indefinite) — for players who wish to stop gambling on 100l5 permanently. A permanent self-exclusion can only be reversed after a minimum of 5 years and following a formal review process.

5.2 How to Request Self-Exclusion

• 1
  Log in to your 100l5 account

  Access your account from any device using your registered credentials.

• 2
  Navigate to Account Settings → Responsible Gaming

  Find the Self-Exclusion section within your responsible gaming control panel.

• 3
  Select your exclusion duration

  Choose from the available periods (30 days, 90 days, 180 days, 1 year, or permanent).

• 4
  Confirm the exclusion

  Review the confirmation screen carefully, then confirm. The exclusion takes effect immediately upon confirmation.

• 5
  Contact support if you need help

  If you cannot access your account settings, contact our 24/7 support team via live chat and an agent will process the self-exclusion on your behalf, immediately and without any delay.

5.3 What Happens During Self-Exclusion

During any active self-exclusion period on 100l5:

• Your account will be suspended and you will not be able to log in;
• Any pending bets placed before the exclusion was activated will be settled normally and winnings credited;
• Any available balance may be withdrawn by contacting support — funds are never forfeited due to self-exclusion;
• You will be removed from all promotional mailing lists for the duration of the exclusion;
• 100l5 staff will not contact you with promotional materials during the exclusion period.

6. Getting Help and Support

If you are concerned about your own gambling or the gambling behaviour of someone close to you, reaching out for help is a sign of strength. 100l5's support team is trained to handle these conversations with empathy, discretion, and without judgement.

You can contact the 100l5 responsible gaming support team at any time:

• Live Chat: Available 24 hours a day, 7 days a week through the platform.
• Email: [email protected] — include "Responsible Gaming" in the subject line for priority routing.

Our support team can help you activate any of the player protection tools described on this page, process a self-exclusion request, provide information about account closure, and guide you toward additional professional support resources if needed.

7. Tips for Responsible Play

Maintaining a healthy relationship with gambling requires awareness and intentional habits. The following practical guidelines are recommended for all 100l5 players:

8. Parental Controls and Minor Protection

100l5 takes the protection of minors extremely seriously. If you share a computer, tablet, or mobile phone with children or teenagers, it is your responsibility as the account holder to prevent them from accessing your 100l5 account.

We recommend the following steps for households with minors:

• Always log out of your 100l5 account completely when you have finished playing, rather than simply closing the browser tab.
• Do not save your login credentials in shared browsers or on shared devices where they could be accessed by a minor.
• Use device-level parental controls available through your operating system or internet service provider to restrict access to gambling websites on shared devices.
• Enable screen time restrictions on mobile devices used by children to prevent them from downloading or accessing gambling content.
• Never share your bKash, Nagad, or bank account credentials with anyone who could use them to fund a gambling account.

If you suspect that a minor has accessed a 100l5 account — whether your own or another account — please contact our support team immediately. We will investigate promptly and take all necessary action to close the account and return any funds deposited by the minor.